Support Policy

1. Desk topics we cover

• Claiming an era on the home shelf, reviewing a process card, and saving outcomes or corrections
• Consent Folio wording (Let ThisEra read / Keep the shelf only) and what is packed to DeepSeek
• Camera, Photos, Microphone, or Speech permission prompts for chapter stills and spoken questions
• Finding the published Privacy Policy, Terms, and this Support page

2. How to reach the desk

Email eras@thisera.app. Optional details that help: iOS version, ThisEra version (build 8 on this tip), whether the issue is on the shelf / look / figure talk, and whether you declined or allowed the reading service. Do not send passwords, payment card numbers, or entire photo libraries.

3. Purchases and refunds

This reviewed tip is free and has no StoreKit Ink Marks purchases. If you see an unexpected Apple charge from another app or an older build, use Apple's Report a Problem / refund flow for App Store billing.

4. Local shelf limits

Era claims, process cards, outcomes, corrections, Ask-this-era text, and chapter stills live on your iPhone. Clearing app data or deleting ThisEra permanently removes that shelf. We cannot restore local history from a ThisEra cloud backup because this tip does not offer account sync.

5. Study boundary for support

Support can explain how the shelf UI and consent gates work. Support cannot grade homework, provide academic credit decisions, campaign advice, or medical guidance. For disputes about a textbook assignment, talk to your instructor.

6. Out of scope

• Requests to bypass DeepSeek consent or to force chapter-still uploads without the attach + no-face confirm path
• Guarantees about third-party textbooks, other apps, or DeepSeek uptime
• Kids-directed tutoring accounts (ThisEra is not a Kids Category experience)

7. Contact

eras@thisera.app